Privacy Policy | M Group Industries

At M Group Industries, we respect your privacy and are committed to protecting your personal data. As a meat distributor serving both retail and wholesale customers, we understand the importance of maintaining the confidentiality of your information. This privacy policy will inform you about how we look after your personal data when you visit our website, place orders, or interact with us, and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

M Group Industries, including our brands Ranch House Meats and Halal Meats, is the controller and responsible for your personal data (collectively referred to as "M Group", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager at:

Email address: privacy@mgroupindustries.com
Postal address: 1250 Distribution Way, Chicago, IL 60642
Telephone number: (312) 555-7890

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title, business name (for wholesale customers).
Contact Data includes billing address, delivery address, email address and telephone numbers.
Food Safety and Compliance Data includes information related to food safety requirements, certifications, and compliance documentation for wholesale customers.
Transaction Data includes details about payments to and from you, order history, product preferences, delivery requirements, and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your dietary preferences (including halal requirements), product preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. Special Categories of Personal Data

We may collect information about your dietary requirements which could indicate your religious beliefs (such as halal meat preferences). This is considered a special category of personal data. We only collect this information with your explicit consent and solely for the purpose of providing you with appropriate products.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you, such as processing your orders, managing payments, and arranging deliveries.
Where it is necessary for our legitimate interests (or those of a third party) such as maintaining food safety records and ensuring compliance with regulatory requirements.
Where we need to comply with a legal obligation, such as maintaining records for food safety, tax, or health department inspections.

Specifically for our meat distribution business, we use your data to:

Process and deliver your orders of meat and related products
Manage payments, fees, and charges
Collect and recover money owed to us
Ensure we provide products that meet your dietary requirements and preferences
Comply with food safety regulations and maintain appropriate records
Notify you about changes to our terms or privacy policy
Provide customer service and support
For wholesale customers, manage our ongoing business relationship

Generally, we do not rely on consent as a legal basis for processing your personal data except for sending direct marketing communications or processing special category data related to dietary requirements. You have the right to withdraw consent at any time by contacting us.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. This includes physical security measures at our distribution facilities as well as digital security for our online systems.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or food safety requirements. For example, we are required to maintain certain transaction records for longer periods to comply with USDA and FDA regulations regarding food traceability.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

8. Third-Party Links

This website may include links to third-party websites, plug-ins and applications, such as our payment processors, delivery partners, or industry associations. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Changes to the Privacy Policy

We keep our privacy policy under regular review to ensure it accurately reflects our data handling practices and regulatory requirements for the meat distribution industry. This version was last updated on July 1, 2025. Historic versions can be obtained by contacting us.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager at privacy@mgroupindustries.com or by mail at 1250 Distribution Way, Chicago, IL 60642.

You have the right to make a complaint at any time to the Federal Trade Commission (FTC), the USA supervisory authority for data protection issues (www.ftc.gov). We would, however, appreciate the chance to deal with your concerns before you approach the FTC so please contact us in the first instance.